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How do I return an item?

Flaphappy.com will gladly accept returns of new, unused merchandise for a full refund or exchange. Merchandise must be returned in its original condition, with all tags attached and received within 30 days from the original purchase (invoice date). Exchanges or returns must be accompanied by the original receipt. If your original receipt is unavailable, we will make a refund or exchange based on the current selling price posted on FlapHappy.com. Refunds will be made in the form of the original payment less any shipping fees, discounts or coupons used if applicable. We reserve the right to refuse any returns that do not meet the above terms and conditions.

It will take 1 – 2 weeks to send out your exchange from the time we receive your return in our warehouse. If you would like to expedite receiving your exchange order please call our customer care team at 800-234-3527 and we can place your exchange order for you early over the phone.

If you are returning a gift, the return must be accompanied by the original gift receipt and exchanges will be made in the form of a Flap Happy merchandise exchange. If your original gift receipt is unavailable, we will make an exchange based on the current selling price posted on flaphappy.com. If your exchange order costs more than your return, please enclose your credit card information and we will charge the remaining balance to your card.

If you received free shipping and your return causes your original order total to fall below the $99.01 minimum, we will deduct our actual shipping cost from your refund.

If we shipped an incorrect item, we will refund your return postage and ship the correct item at no cost to you.

Return Procedure

Return your item(s) using the form located on the back of your invoice.

Step 1: Complete the return form and include with the items you are returning (please make a copy of the invoice for your records).

Step 2: Affix the return address portion on the return form to the package or envelope.

Step 3: Keep your shipping records just in case a proof of delivery is necessary. We recommend insuring your package and using a shipping method that can be tracked. We cannot be responsible for any returns lost or damaged in transit.

If you do not have the exchange/return form from your order, you can download and print a form here:

Once we receive the original item(s), you will receive a credit in the amount paid (excluding any shipping costs). Please allow 2-3 weeks for Flap Happy to refund your credit card upon receipt. It may take 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company. Gift orders are eligible for exchange only. At this time, we cannot accept returns for items purchased from a retailer other than FlapHappy.com.

If you have any questions regarding our return/exchange policy, please contact our Customer Service Team by email at webstore@flaphappy.com or by phone at 1-800-234-3527, extension 215.